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Privacy Policy: How We Handle Your Information

We collect and protect the information you share when you open your account, deposit via Touch 'n Go eWallet, Boost, or GrabPay, and play our lobby. This policy explains what data we gather, why we need it, and how you can request changes.

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surewin666 Privacy Policy: How We Handle Your Information
REACH OUR TEAM

Privacy Questions? Contact Us Here

If you have questions about your data, want to request a copy of the information we hold, or need to update your contact details, reach us through live chat, email, or the account settings page. Our team is here to walk you through your rights and handle your privacy requests.

Live Chat Open the chat widget in the lobby footer and ask for the privacy team. You'll get a response while you're online, and we can verify your account details securely in the same session.
Email Support Send your privacy request to our support email address. Include your registered mobile number so we can confirm your identity before sharing or updating your data.
Account Settings Log in and go to your account settings page to review the contact details and payment methods we have on file. You can update your mobile number and email address directly from that screen.
DATA HANDLING

How We Keep Your Information Safe

We encrypt your payment details when you deposit via Touch 'n Go eWallet, Boost, or GrabPay, and we use secure servers to store your account data. Cookies help us recognise your device and keep your session active without asking you to log in again every few minutes. We retain your transaction history and contact information for the period required by local regulations, and we delete data that is no longer needed. If you want to exercise your privacy rights, contact our support team through live chat or email.

Payment Encryption

When you send a deposit from your Touch 'n Go eWallet, Boost, or GrabPay account, the transaction details travel through an encrypted connection. We do not store your wallet PIN or full card number on our servers.

Cookie Use

We place cookies on your device to remember your login session, game preferences, and language choice. You can clear cookies from your browser settings, but you will need to log in again and reset your preferences.

Data Retention

We keep your account records, deposit and withdrawal history, and contact details for as long as your account is active and for the retention period set by local law after you close it.

Your Rights

You can request a copy of your data, ask us to correct outdated information, or request deletion where local law allows.

Privacy Policy FAQ

We collect your name, mobile number, email address, and date of birth when you open your account. We also record your device type, IP address, and the payment method you choose for deposits and withdrawals.

We use your payment transaction records to verify deposits, process withdrawals, and detect any unusual account activity. We do not store your wallet PIN, and we do not share your transaction details with third parties for marketing purposes.

Yes. Contact our support team through live chat or email, provide your registered mobile number for verification, and we will send you a copy of your personal data within the timeframe set by local regulations.

We retain your account records, transaction history, and contact details for the period required by local law after closure. Once that retention period expires, we securely delete your data from our systems.

No. We do not sell your contact details, payment information, or gameplay data to third parties. We only share data when required by local law or to process your deposits and withdrawals through payment providers.

Log in to your account and go to the settings page. You can update your email address and mobile number directly from that screen. If you need help, reach out to our support team through live chat.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.